Cook Out Claim this business

Alina Vivienneon Google

3 months ago

The food here is hit or miss but it's mostly a miss. You get old food, missing food, small portions. For example I got chicken wrap but they put nugget as the meat in wrap. Won't get my money ever again

Emma Johnsonon Google

a month ago

They didn’t give me what I ordered in the drive-through lane. I asked for a vanilla shake and they gave me chocolate. I’m allergic to chocolate so they risked my life. They argued with me about ordering two orders of something and only getting six cheese bites. If you want a cookout experience, do not come here

Kimberly Steinon Google

a year ago

If you get chicken fingers as a meal beware of their size. They are extremely small! Food is ok gor the price. Not a lot of fries or cheese bites when you order them in a tray.

Kam Lon Google

2 years ago

Customer service is horrible. The MOD wasn’t willing to do anything. First of all I was charged double for my meal. Secondly I ordered lettuce on my chicken sandwich (which I videoed) and it didn’t cover even half of the sandwich plus it was heated and wilted. When I called the number online, it was the number to cooperate which didn’t even answer. When I rode back to the restaurant I was told I needed to have saved the ticket and call the store number (which was on the cup, and I had no reason to look on the cup for a number.) Needless to say nothing was done about being charged twice for a bland Cajun chicken sandwich with the smallest piece of wilted, heated up lettuce. I have the Managers name. Let’s see what she says (Megan). I will definitely be giving and update.🤞🏾

Elleon Google

6 months ago

I've called the customer service line to report her but I know cookout highly values their customers and any review of footage or audio will confirm I did nothing wrong or even in anger. Just had this happen two months ago at the Mauldin location and I guess she's working at this location now. Managers, please note: I came through your driver's side window line at about 3:35pm on Tuesday Jan 20, with no one behind me and when I was asked what I wanted to order, I responded by saying, Hi how are you? Silence. Then again the"Welcome to cookout what would you like to order?" This happens again so i turned to my daughter and quietly said, Is this the same woman we ran into at cookout in Mauldin? Then, to give her the benefit of the doubt that she just hadn't heard me, I asked her if she could hear me. Her response? She semi-yelled, "I can hear you I'm right here". I calmly, and with some slight shock at this response, told her "You seem really hostile I'm going somewhere else". No apology, no explanation, no effort to make it right, she just said something like "ok" and I backed out and left. Who did you guys recently get from Mauldin because I literally can't believe you've hired two people who become openly hateful when politely asked how they are. I always have a great time with your employees, and we all eat here a lot, but you're going to lose us and other people who value service if you let her treat customers like this. But maybe you have hired two, in which case the date, time and location should help you address the issue. Just a heads up. Anyway my three children and I are hungry cause I was on my way somewhere and it took all the time I had to get yelled and leave so I didn't have to face her hostility. (pic of negative Mauldin review, you'll see the similarity) I left my name and number with the customer service line. I'd appreciate knowing when she can apologize to myself and my children, or when she no longer works there, so we can return without fear of a repeat.