Enterprise Rent-A-Car Claim this business

Cj Chavezon Google

3 weeks ago

(Staff is 10/10. Enterprise is 6/10) I had a rental set for 9/7/2026. When I arrived there was no vehicle ready, nor was there a single vehicle available. We had to pick up the next day and figure out how to make do until then. Even then, we weren’t promised a reservation. If I reserve a car, for a certain time, there should be one available. The problem was there were several “expected “ returns that ended up extending their rental, leaving the location with no vehicles. However Enterprise operates their extension policy should amend it so that a small location, is either covered with transfers ahead of time, or have the ability to refuse extensions. How many people were left without transportation because someone didn’t do their due diligence and make the reservation for longer? Even after the reservation not meaning anything, the drop off location being changed to an incorrect location, and my family having to pick up a day later, I want to praise the service we received from the employees. The assistant branch manager at 1500 Laurens Road in Greenville SC went above and beyond for us. She was calm, apologetic, and understanding. The day we picked up Enterprise system was completely down, and she still managed to help us and other customers. She exemplified honesty and work ethic as well as being determined to serve to the best of her ability. She deserves a paid day off or at least some worthwhile recognition for her professionalism and adaptability.

Rodger & Beth Hawthorne IIon Google

3 weeks ago

We like Enterprise Car Rental. Prices are reasonable. The more days you rent consecutively your rental price does go down. This is the first time we have had a cleanliness issue and a maintenance issue. The first vehicle presented had a chuck out of the tire and the tire tread was not safe. The second vehicle: all of these findings were noticed after we drove off the lot and were on our trip: The inside of the vehicle was not clean. Rubbish in the cup holder in the side door. Grease smudges and fingerprints on the windows and console and the rear air conditioner ceiling vents did not work. We will definitely inspect closer on the next rental. The vehicle did get us to and from and was a nice ride, minus the freezing up front and hot in the back

Virginia F.on Google

5 months ago

Laurens Rd Enterprise has been the best. Isaac is top notch with customer service. Friendly and accommodating on super short notice. Even waited a little past closing since I got held up in traffic trying to get there.

Jeremy Gruenenfelderon Google

7 months ago

These guys rock! They absolutely SAVED our wedding weekend by making up for Nationals mess ups. They were able to get us one of their last cars. I wish I had the names of the gentlemen that helped us, but they were absolutely incredible, so much so we invited them to our wedding. And it was a very genuine invite. THANK YOU! And regarding the most recent 1-star review….she posted an inappropriate picture of myself and my wife and the workers, which reflects the way she treated the workers as well. She literally told us to take an Uber to our wedding 2 hours away in the mountains. I hope her Uber ride was pleasant.

Whitney McMillanon Google

7 months ago

I have to say how wonderful this location and its team are. My fiancé and I recently had to rent a car after our National rental had a popped tire and then proceeded to not help us get another car. luckily, this Enterprise location was able to help us. This was especially important because we were trying to get to our own wedding. In relation to a recent review from a Basabdatta, I do not appreciate being posted in a photo I DID NOT provide consent to being in and request it’s removed for harassment. We also did not receive “her reservation.” Having been in the building and seeing the way she interacted with the team members at this location, she was hostile and rude. From what I gathered, she was hours late for her reservation and didn’t seem to want to accept that policy of this Enterprise location. She did in fact tell my fiancé and I we should Uber to our wedding. I feel bad for the staff because the city of Greenville had a shortage of rental cars that evening, and the great team members were doing all they could to get everyone taken care of. I commend the staff at this location for their customer service and patience with each customer. I will continue to rent cars from this location when needed.