Florida Power & Light Co Claim this business
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Florida Power & Light Co is a service located in Naples. Rated 1.5 stars from 105 Google reviews.
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- Address1220 5th Ave N, Naples, FL 34102, USA, Naples 34104
- Service Areas
- Phone(239) 262-1322
- Websitewww.fpl.com/
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Reviews
How a company like this can exist is outrageous. No way to reach a human being, phone numbers listed on the website don't even ring out. No email address listed for support, a "live chat" option where nobody ever answers. Someone said "Your customer service is worse than Comcast" hard to believe but I think these guys have achieved it.
What a horrible company! Always pay my bill. Had surgery and after 1 missed payment they shut my power off without notice! Then would not let me make a payment through a credit card, Zelle, Venmo, or any other method! There should be a class action suit!!!
Im just surprised that you have more than a 1 star review! We've been without power for 3 days now all because the first technician that checked our problem on a Sunday was too lazy or wasn't qualified to diagnose the problem. FPL told us we had to hire an electrician to tell us what we tried to tell them. He actually argued with my husband. So, we hired an electrician and he confirmed what my husband had been telling FPL regarding the problem. You're good during a hurricane, but in my opinion lazy when it comes to taking care of your residential customers. 3 days no power in October in South Florida is ridiculous when it was totally avoidable. Don't call FPL to diagnose your problem. They dont seem to care. Hire an electrician. For $89 they will diagnose it right away and you will have power right away instead of having to fight with FPL to get what you pay for with every monthly bill.
Wish I could give them a 0 star, 1 star is too kind. Terrible customer service and unethical business practices.
Far too many power outages and far too few technicians to address them. Service is consistently poor, with slow or nonexistent responses, yet bills keep rising. This company needs to improve both reliability and customer support.”